Shipping & Returns
Currently we accept orders with billing and shipping addresses in the United States. In the event that you are located outside the US, please give us a call at 408-440-1885 and we will calculate your shipping charges based on weight, dimensions and address.
We charge a flat shipping and handling rate of $6 for ground shipments in the United States. We use USPS or UPS to ship based on time & cost. If you have an urgent order or need a specific delivery date or time, please contact us so we can make sure you get your items on time.
Estimated delivery times using our standard shipping are the following:
- West Coast- 1-3 business days
- Central US- 3-4 business days
- East Coast- 5 business days
Would you like a drop shipment sent? Send an email to email@example.com immediately upon placing your order, or give us a call, and we can remove any pricing information from the packing list.
Returns and Refunds
On cancellation for whatever reason you must return to us the goods we have delivered to you. If the goods are faulty, incorrect or damaged on delivery we will meet the cost of return (but we ask that you allow us to nominate the carrier) and (at your option) replace or exchange any such goods; or refund you for the price paid including delivery charges.
In all other circumstances we will (at your option) exchange the goods or refund you the amount paid for the goods only.
In the event you wish to return any of our products, email us at firstname.lastname@example.org or call 408-440-1885 (Lines are open Monday to Friday 09:00am to 5:00pm PST) and advise our Customer Service team that you wish to return your goods, we are happy to help make this a simple process for you.
Returns are accepted within 30 days for exchange. Returned merchandise must be unused and in sellable condition (i.e., in original, unmarked, undamaged packaging). Acceptance of returns over 30 days are at the company's discretion and may be subject to a restocking fee.
Refunds will be credited directly to the same debit or credit card used when placing the order. All refunds will be made within 28 days of receipt of the returned order.
This policy is in addition to any statutory rights you may have as a consumer, which remain unaffected.